Privacy Policy

Effective Date: 1/1/2026 Carlos Ramirez & Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when visiting our website or communicating with us.

1. Information We Collect

We may collect personal information when you:

Submit a contact or inquiry form
Request property information or listings
Register for home search tools or IDX services
Communicate with us via phone, email, or text message

This information may include:

Name
Email address
Phone number
Property preferences or inquiry details
Website usage data (via cookies or analytics)

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide real estate services
Share property listings, market updates, or relevant information
Send appointment confirmations and follow-up messages
Improve our website and client experience

We do not sell, rent, or share personal information with third parties for marketing or promotional purposes.

3. Text Messaging & SMS

By providing your phone number, you agree to receive communications from Carlos Ramirez & Company via call, email, and text message related to real estate services. Consent to receive text messages is not a condition of purchase. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes. Message frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. After sending “STOP,” you will receive confirmation of your unsubscribe request and will no longer receive SMS messages from us unless you re-subscribe. For assistance, text HELP or contact us at carlos@carlosramirezco.com . Carriers are not liable for delayed or undelivered messages.

4. Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at carlos@carlosramirezco.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://carlosramirezco.com/privacy-policy/

5. IDX & Third-Party Platforms

Our website may integrate IDX home search tools and CRM platforms, including Follow Up Boss, to manage inquiries and client communications. These platforms are used solely to support real estate services. We do not sell or share personal information with third parties for marketing or promotional purposes.

6. Cookies & Tracking

We may use cookies or analytics tools to understand how visitors use our website and to improve performance. This data does not personally identify you. You may manage cookie preferences through your browser settings.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information. While no system is completely secure, we work to safeguard your data from unauthorized access or misuse.

8. Your Rights

Access or update your personal information
Opt out of communications
Request deletion of your personal data, where applicable

9. Contact Information

Carlos Ramirez & Company
Keller Williams Boston NW
59 Walden St
Concord, MA

Phone: 617-597-7770
Email: carlos@carlosramirezco.com